FAQs

Frequently Asked Questions

Can I provide my own materials?

We come equipped with all the materials needed in order to clean your home or business thoroughly. If there is a material that you prefer, our Cleaning Technicians have no problem using it as long as they are familiar with that product.

Can I tip the cleaners?

Yes, you can. However, tip must be given directly to the cleaner’s cash or check.

Do I need to clean before the cleaner arrives?

Not at all, the cleaners are there to handle all your cleaning needs. However, if surface areas can be de-cluttered this will allow for a more efficient cleaning.

My House/Business is such a mess that I am embarrassed to have someone see it. Where do I start to have it ready for cleaners?

Do Not Worry! Remember, you have hired a company that does this every single day. We are there to help you, not judge you!

What do you do with pets?

We respect all pets! However, if your pet is the least bit aggressive, we will ask for you to put it in a place that is secure so our technicians feel safe before entering the premises. Also, It is the responsibility of the owner to put the pet in a secure place for the duration of the cleaning.

What happens if I cancel or change my time?

We reserve time for your cleaning; therefore we require a 24-hour cancellation/reschedule notice. If for any reason, you have to cancel or reschedule your cleaning appointment, please contact us immediately. We are very strict about our 24-hour cancellation policy. Please honor it! Less than 24 hour cancellations will be charged a cancellation fee of $60.00
Please note, in order to avoid a cancellation fee for a “Monday” appointment, cancellations must be received on Saturday no later than 4pm as we are closed on Sundays.

What happens if something is broken?

If you have something that is priceless and or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Your cleaning Technician will let our office know right away, and we will handle it from there. If you would like to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.

What if I do not want a certain area cleaned?

No problem. Simply let our office and Cleaning Technicians know what areas you do not want cleaned and we will remove it from our checklist. If it is a bedroom and you have multiple, please leave a note detailing that you would like for that room not to be cleaned.

Will I have the same Cleaner each visit?

We make every effort to assure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc. we may occasionally need to replace your cleaning technician. However, you can take comfort that all crews are trained and equipped with the same materials to provide the best cleaning possible.